ALORA LIFESPA
TERMS OF SERVICE
Last Updated: August 5th, 2026
These Terms of Service (the "Terms") govern your use of the website at https://www.aloralifespa.com, related booking pages, text and chat features, and the online shop at aloraonlineshop.com (collectively, the "Services"), operated by Alora LifeSpa, a medical spa in Hyattsville, Maryland ("Alora LifeSpa," "we," "us"). By using the Services, booking an appointment, making a purchase, enrolling in a membership, or consenting to receive text messages, you agree to these Terms and to our Privacy Policy at https://www.aloralifespa.com/privacy-policy. If you do not agree, do not use the Services.
1. Description of Services; No Medical Advice
The Services provide general information about Alora LifeSpa and the aesthetic, wellness, and medical spa services offered at our Hyattsville, Maryland location, which may include injectables (e.g., Botox, dermal fillers), RF microneedling, Morpheus8, Emface, Emsculpt, TriLift, Emerald laser, HydraFacial, Cool Peel, other laser and light-based treatments, and medical weight-loss programs (including GLP-1 medications where clinically appropriate and prescribed by a licensed provider). All content is for informational purposes only, is not medical advice, and is not a substitute for professional medical advice, diagnosis, or treatment. Using the Services or communicating with us through them does not create a physician patient or provider patient relationship; that relationship forms only after a consultation, intake, and informed consent process. All treatments carry risks and contraindications reviewed during consultation. Individual results vary, and no specific outcome is guaranteed. Availability of any treatment may change without notice, and treatments are performed only by licensed clinicians or trained staff after appropriate screening. In a medical emergency, call 911; do not use the website, chat, or SMS.
2. Eligibility
The Services are intended for users 18 or older (or the age of majority in your jurisdiction). By using the Services, you confirm you meet this requirement and that information you provide is accurate. We may decline any treatment to any person for any lawful reason, including medical contraindications. Services to minors, where legally permitted, require a parent or legal guardian’s written consent and presence.
3. Appointments, Booking & Cancellations
Appointments may be requested by phone, in person, through the website, or via third-party booking platforms (which have their own terms). Booking requests are subject to confirmation. A valid payment method or deposit may be required for certain appointments; deposits are applied to your service and are generally non-refundable. We require at least 24 hours’ notice to cancel or reschedule. Late cancellations and no-shows may incur a $75 fee and forfeiture of any deposit. Late arrivals may result in a shortened session or rescheduling, and repeated late cancellations or no-shows may require prepayment or discontinuation of service
.4. Payments, Pricing & Refunds
Prices are in U.S. dollars and may change without notice; you pay the price in effect at the time of purchase or booking. Payment is due at the time of service unless otherwise agreed in writing. Online payments are processed by third-party processors; we do not store full card numbers. Services already rendered are non-refundable, and dissatisfaction with results, absent negligence, is not grounds for a refund. You agree not to initiate chargebacks for charges properly due under these Terms; improper chargebacks may result in collections, suspension of services, and recovery of costs as permitted by law.
5. Memberships & Packages
Memberships provide access to specific services, credits, or discounts, subject to these Terms and any terms disclosed at enrollment.Annual Term & Recurring Billing. All memberships are annual memberships with a twelve (12) month minimum term, billed monthly. By enrolling, you authorize us to charge your payment method the membership fee each monthly billing cycle until you cancel. After the initial 12-month term, memberships auto-renew for successive 12-month terms on the same monthly schedule. If a charge is declined, benefits may be suspended until payment is received.Cancellation. You may cancel by providing written notice before your next scheduled monthly billing date, using the contact information in Section 15. Cancellation takes effect at the end of the current monthly billing period, and you retain benefits through that period. Fees already charged are non-refundable except as required by law.Early Termination. If your membership ends before the 12-month term is complete — whether you cancel early or we terminate for cause (such as non-payment) you will owe an early-termination amount equal to the lesser of: (a) the sum of the remaining monthly membership fees through the end of the annual term; or (b) the retail (non-member) price of all services and benefits you received under the membership, minus the membership fees you have already paid. In other words, services received revert to retail pricing, fees already paid are credited against that retail total, and you pay the remaining balance but never more than the remaining monthly fees. This amount is due at termination and may be charged to your payment method on file.Prepaid Packages. Prepaid packages do not expire unless stated in writing at the time of sale. Unused sessions are not refundable in cash except as required by law. Packages and membership benefits are personal, non-transferable, and may not be shared, resold, or combined with certain promotions unless we agree in writing.
6. Online Shop & Product Sales
Product descriptions, ingredients, and images on aloraonlineshop.com are believed accurate but not guaranteed; availability and pricing may change without notice. Shipping timelines are estimates; we are not responsible for carrier delays. Risk of loss passes to you upon delivery to the carrier. Unless required by law, products may be returned only if unopened, unused, and in original packaging, within 14 days of delivery; opened or used products, prescription medications, and custom-compounded products are non-returnable. Return shipping is the customer’s responsibility unless the product arrived damaged or was shipped in error. Skincare and cosmetic products may cause irritation or allergic reactions. Patch test first and discontinue use if irritation occurs. Products are not intended to diagnose, treat, cure, or prevent any disease.
7. SMS / Text Messaging
By providing your mobile number through our website, chat/text widget, intake forms, or by texting us, you expressly consent to receive text messages from Alora LifeSpa, including transactional messages (appointment confirmations, reminders, scheduling updates, follow-up care) and, where you have separately consented, marketing messages. Message frequency varies. Message and data rates may apply. Consent to marketing texts is not a condition of purchase. Reply STOP to any message to opt out, or HELP for assistance. After opting out of marketing messages, you may still receive transactional messages necessary to service your appointments and orders. SMS data practices are described in our Privacy Policy.
8. Intellectual Property
All content on the Services; text, graphics, photographs (including before-and-after images), video, design, and code is the property of Alora LifeSpa or its licensors and protected by intellectual property laws. "Alora LifeSpa," the "ALORA LifeSpa" wordmarks, the gold-and-black "AR" monogram crest, and "Reverse. Restore. Repair." are trademarks of Alora LifeSpa. We grant you a limited, revocable license to view the Services for personal, non-commercial use only. You may not copy, reproduce, distribute, modify, scrape, frame, or create derivative works of any content, or remove proprietary notices, without our written permission.
9. Acceptable Use
You agree to use the Services lawfully and not to: submit false or fraudulent information; impersonate any person or entity; transmit defamatory, harassing, or objectionable content; introduce malware or attempt unauthorized access; interfere with or disrupt the Services; send spam; harvest information about other users; or engage in conduct harmful to Alora LifeSpa, its clients, or third parties. We may investigate violations and suspend or terminate access.
10. Third-Party Links & Services
The Services may link to or integrate third-party services (booking platforms, linktr.ee, social media, payment processors, e-commerce platforms, review sites). These are provided for convenience, governed by their own terms, and we do not control, endorse, or assume responsibility for them or for any loss arising from your interactions with them.
11. Testimonials, Reviews & Before/After Photos
Testimonials and before-and-after images reflect individual experiences. Individual results vary and are not guaranteed. Where a person received a discount, complimentary treatment, or other consideration for their content, that is disclosed consistent with FTC Endorsement Guides. Photos may be lightly corrected for color and lighting only; treatment areas are not digitally altered. We obtain written consent before publishing identifiable images. By submitting reviews, photos, or tagged content to us, you grant Alora LifeSpa a non-exclusive, royalty-free, perpetual license to use that content in connection with the Services and our marketing, subject to applicable law and our Privacy Policy.
12. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, secure, error-free, or free of harmful components. Some jurisdictions do not allow certain exclusions, so some of the above may not apply to you.
13. Limitation of Liability; Indemnification
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALORA LIFESPA AND ITS OWNERS, OFFICERS, EMPLOYEES, PROVIDERS, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES. Our total aggregate liability will not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) $100. Nothing in these Terms limits liability for gross negligence, willful misconduct, liability that cannot be limited by law, or your rights under consumer protection laws or in connection with the actual delivery of professional services (which are governed by your informed consent documents). You agree to indemnify and hold harmless Alora LifeSpa from claims, damages, and expenses (including attorneys’ fees) arising from your use of the Services, your violation of these Terms, your violation of any third party’s rights, or content you submit.
14. Governing Law & Dispute Resolution
These Terms are governed by Maryland law. Before filing any formal proceeding, you agree to contact us in writing and attempt to resolve the dispute informally for at least 30 days. If unresolved, disputes will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator in Prince George’s County, Maryland (or by phone/video where permitted) — except that either party may bring an individual small-claims action or seek equitable relief in court for intellectual property misuse. YOU AND ALORA LIFESPA AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS PART OF ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. You may opt out of arbitration and the class-action waiver by emailing info@aloralifespa.com (subject: "Arbitration Opt-Out") within 30 days of first accepting these Terms, including your full name, address, and a clear opt-out statement. If arbitration is found unenforceable, exclusive venue is the state or federal courts in Prince George’s County, Maryland.
15. Changes to Terms; Miscellaneous; Contact
We may update these Terms at any time by revising the "Last Updated" date; for material changes we will make reasonable efforts to provide notice. Continued use after changes take effect constitutes acceptance. If any provision is found unenforceable, the remainder stays in effect. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, the Privacy Policy, and any point-of-sale terms (informed consents, membership agreements) are the entire agreement between you and Alora LifeSpa regarding the Services. Our failure to enforce a provision is not a waiver. We are not liable for delays caused by events beyond our reasonable control.Questions, opt-out requests, and notices may be directed to:
Alora LifeSpa
2045 University Blvd E, Suite 103Hyattsville, MD 20783
Phone: (301) 363-0130
Email: info@aloralifespa.com
Website: https://www.aloralifespa.com
Online Shop: https://aloraonlineshop.com
For SMS help, reply HELP to any message; to stop texts, reply STOP.
These Terms of Service (the "Terms") govern your use of the website at https://www.aloralifespa.com, related booking pages, text and chat features, and the online shop at aloraonlineshop.com (collectively, the "Services"), operated by Alora LifeSpa, a medical spa in Hyattsville, Maryland ("Alora LifeSpa," "we," "us"). By using the Services, booking an appointment, making a purchase, enrolling in a membership, or consenting to receive text messages, you agree to these Terms and to our Privacy Policy at https://www.aloralifespa.com/privacy-policy. If you do not agree, do not use the Services.
1. Description of Services; No Medical Advice
The Services provide general information about Alora LifeSpa and the aesthetic, wellness, and medical spa services offered at our Hyattsville, Maryland location, which may include injectables (e.g., Botox, dermal fillers), RF microneedling, Morpheus8, Emface, Emsculpt, TriLift, Emerald laser, HydraFacial, Cool Peel, other laser and light-based treatments, and medical weight-loss programs (including GLP-1 medications where clinically appropriate and prescribed by a licensed provider). All content is for informational purposes only, is not medical advice, and is not a substitute for professional medical advice, diagnosis, or treatment. Using the Services or communicating with us through them does not create a physician patient or provider patient relationship; that relationship forms only after a consultation, intake, and informed consent process. All treatments carry risks and contraindications reviewed during consultation. Individual results vary, and no specific outcome is guaranteed. Availability of any treatment may change without notice, and treatments are performed only by licensed clinicians or trained staff after appropriate screening. In a medical emergency, call 911; do not use the website, chat, or SMS.
2. Eligibility
The Services are intended for users 18 or older (or the age of majority in your jurisdiction). By using the Services, you confirm you meet this requirement and that information you provide is accurate. We may decline any treatment to any person for any lawful reason, including medical contraindications. Services to minors, where legally permitted, require a parent or legal guardian’s written consent and presence.
3. Appointments, Booking & Cancellations
Appointments may be requested by phone, in person, through the website, or via third-party booking platforms (which have their own terms). Booking requests are subject to confirmation. A valid payment method or deposit may be required for certain appointments; deposits are applied to your service and are generally non-refundable. We require at least 24 hours’ notice to cancel or reschedule. Late cancellations and no-shows may incur a $75 fee and forfeiture of any deposit. Late arrivals may result in a shortened session or rescheduling, and repeated late cancellations or no-shows may require prepayment or discontinuation of service
.4. Payments, Pricing & Refunds
Prices are in U.S. dollars and may change without notice; you pay the price in effect at the time of purchase or booking. Payment is due at the time of service unless otherwise agreed in writing. Online payments are processed by third-party processors; we do not store full card numbers. Services already rendered are non-refundable, and dissatisfaction with results, absent negligence, is not grounds for a refund. You agree not to initiate chargebacks for charges properly due under these Terms; improper chargebacks may result in collections, suspension of services, and recovery of costs as permitted by law.
5. Memberships & Packages
Memberships provide access to specific services, credits, or discounts, subject to these Terms and any terms disclosed at enrollment.Annual Term & Recurring Billing. All memberships are annual memberships with a twelve (12) month minimum term, billed monthly. By enrolling, you authorize us to charge your payment method the membership fee each monthly billing cycle until you cancel. After the initial 12-month term, memberships auto-renew for successive 12-month terms on the same monthly schedule. If a charge is declined, benefits may be suspended until payment is received.Cancellation. You may cancel by providing written notice before your next scheduled monthly billing date, using the contact information in Section 15. Cancellation takes effect at the end of the current monthly billing period, and you retain benefits through that period. Fees already charged are non-refundable except as required by law.Early Termination. If your membership ends before the 12-month term is complete — whether you cancel early or we terminate for cause (such as non-payment) you will owe an early-termination amount equal to the lesser of: (a) the sum of the remaining monthly membership fees through the end of the annual term; or (b) the retail (non-member) price of all services and benefits you received under the membership, minus the membership fees you have already paid. In other words, services received revert to retail pricing, fees already paid are credited against that retail total, and you pay the remaining balance but never more than the remaining monthly fees. This amount is due at termination and may be charged to your payment method on file.Prepaid Packages. Prepaid packages do not expire unless stated in writing at the time of sale. Unused sessions are not refundable in cash except as required by law. Packages and membership benefits are personal, non-transferable, and may not be shared, resold, or combined with certain promotions unless we agree in writing.
6. Online Shop & Product Sales
Product descriptions, ingredients, and images on aloraonlineshop.com are believed accurate but not guaranteed; availability and pricing may change without notice. Shipping timelines are estimates; we are not responsible for carrier delays. Risk of loss passes to you upon delivery to the carrier. Unless required by law, products may be returned only if unopened, unused, and in original packaging, within 14 days of delivery; opened or used products, prescription medications, and custom-compounded products are non-returnable. Return shipping is the customer’s responsibility unless the product arrived damaged or was shipped in error. Skincare and cosmetic products may cause irritation or allergic reactions. Patch test first and discontinue use if irritation occurs. Products are not intended to diagnose, treat, cure, or prevent any disease.
7. SMS / Text Messaging
By providing your mobile number through our website, chat/text widget, intake forms, or by texting us, you expressly consent to receive text messages from Alora LifeSpa, including transactional messages (appointment confirmations, reminders, scheduling updates, follow-up care) and, where you have separately consented, marketing messages. Message frequency varies. Message and data rates may apply. Consent to marketing texts is not a condition of purchase. Reply STOP to any message to opt out, or HELP for assistance. After opting out of marketing messages, you may still receive transactional messages necessary to service your appointments and orders. SMS data practices are described in our Privacy Policy.
8. Intellectual Property
All content on the Services; text, graphics, photographs (including before-and-after images), video, design, and code is the property of Alora LifeSpa or its licensors and protected by intellectual property laws. "Alora LifeSpa," the "ALORA LifeSpa" wordmarks, the gold-and-black "AR" monogram crest, and "Reverse. Restore. Repair." are trademarks of Alora LifeSpa. We grant you a limited, revocable license to view the Services for personal, non-commercial use only. You may not copy, reproduce, distribute, modify, scrape, frame, or create derivative works of any content, or remove proprietary notices, without our written permission.
9. Acceptable Use
You agree to use the Services lawfully and not to: submit false or fraudulent information; impersonate any person or entity; transmit defamatory, harassing, or objectionable content; introduce malware or attempt unauthorized access; interfere with or disrupt the Services; send spam; harvest information about other users; or engage in conduct harmful to Alora LifeSpa, its clients, or third parties. We may investigate violations and suspend or terminate access.
10. Third-Party Links & Services
The Services may link to or integrate third-party services (booking platforms, linktr.ee, social media, payment processors, e-commerce platforms, review sites). These are provided for convenience, governed by their own terms, and we do not control, endorse, or assume responsibility for them or for any loss arising from your interactions with them.
11. Testimonials, Reviews & Before/After Photos
Testimonials and before-and-after images reflect individual experiences. Individual results vary and are not guaranteed. Where a person received a discount, complimentary treatment, or other consideration for their content, that is disclosed consistent with FTC Endorsement Guides. Photos may be lightly corrected for color and lighting only; treatment areas are not digitally altered. We obtain written consent before publishing identifiable images. By submitting reviews, photos, or tagged content to us, you grant Alora LifeSpa a non-exclusive, royalty-free, perpetual license to use that content in connection with the Services and our marketing, subject to applicable law and our Privacy Policy.
12. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, secure, error-free, or free of harmful components. Some jurisdictions do not allow certain exclusions, so some of the above may not apply to you.
13. Limitation of Liability; Indemnification
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALORA LIFESPA AND ITS OWNERS, OFFICERS, EMPLOYEES, PROVIDERS, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES. Our total aggregate liability will not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) $100. Nothing in these Terms limits liability for gross negligence, willful misconduct, liability that cannot be limited by law, or your rights under consumer protection laws or in connection with the actual delivery of professional services (which are governed by your informed consent documents). You agree to indemnify and hold harmless Alora LifeSpa from claims, damages, and expenses (including attorneys’ fees) arising from your use of the Services, your violation of these Terms, your violation of any third party’s rights, or content you submit.
14. Governing Law & Dispute Resolution
These Terms are governed by Maryland law. Before filing any formal proceeding, you agree to contact us in writing and attempt to resolve the dispute informally for at least 30 days. If unresolved, disputes will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator in Prince George’s County, Maryland (or by phone/video where permitted) — except that either party may bring an individual small-claims action or seek equitable relief in court for intellectual property misuse. YOU AND ALORA LIFESPA AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS PART OF ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. You may opt out of arbitration and the class-action waiver by emailing info@aloralifespa.com (subject: "Arbitration Opt-Out") within 30 days of first accepting these Terms, including your full name, address, and a clear opt-out statement. If arbitration is found unenforceable, exclusive venue is the state or federal courts in Prince George’s County, Maryland.
15. Changes to Terms; Miscellaneous; Contact
We may update these Terms at any time by revising the "Last Updated" date; for material changes we will make reasonable efforts to provide notice. Continued use after changes take effect constitutes acceptance. If any provision is found unenforceable, the remainder stays in effect. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, the Privacy Policy, and any point-of-sale terms (informed consents, membership agreements) are the entire agreement between you and Alora LifeSpa regarding the Services. Our failure to enforce a provision is not a waiver. We are not liable for delays caused by events beyond our reasonable control.Questions, opt-out requests, and notices may be directed to:
Alora LifeSpa
2045 University Blvd E, Suite 103Hyattsville, MD 20783
Phone: (301) 363-0130
Email: info@aloralifespa.com
Website: https://www.aloralifespa.com
Online Shop: https://aloraonlineshop.com
For SMS help, reply HELP to any message; to stop texts, reply STOP.
Thank you for choosing Alora Life Spa. We appreciate your trust and are committed to safeguarding your personal information.